Shipping Policy

Thank you for shopping with us! We’re committed to making sure your order is processed, shipped, and delivered as smoothly as possible.

Order Processing

Orders are typically processed within 2–5 business days. During periods of high demand, product launches, holidays, or restocks, processing may take slightly longer.

Once your order has been processed and shipped, you will receive a confirmation email with tracking information when available.

Estimated Shipping Times

Estimated delivery times after your order has been processed:

• United States: 7–15 business days

• Canada: 7–18 business days

• United Kingdom & Europe: 8–18 business days

• Australia & New Zealand: 8–20 business days

• Other International Locations: 10–25 business days

These are estimated delivery windows and are not guaranteed. Shipping times may vary due to customs, carrier delays, weather, holidays, or other circumstances outside of our control.

Pre-Order & High-Demand Products

Certain products may be sold as pre-order, made-to-order, limited-release, or high-demand items. These products may require additional processing or production time before shipment.

If a product has a longer fulfillment timeframe, this will be communicated on the product page, at checkout, or through order updates.

Tracking Your Order

When tracking information becomes available, it will be sent to the email address used during checkout.

Please allow 2–5 business days for tracking information to begin updating after receiving your shipping confirmation, as carriers may require additional time to scan and process the package.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or has already shipped.

We are not responsible for packages delivered to an incorrect address provided by the customer.

Lost, Delayed, or Stolen Packages

Once an order has been transferred to the shipping carrier, delivery may occasionally be affected by circumstances outside of our control.

If your tracking shows unusual delays or your package appears to be lost, please contact our customer support team and we will assist you in investigating the shipment.

If tracking confirms that a package was successfully delivered but you cannot locate it, please check with household members, neighbors, your building's mailroom, or the shipping carrier.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

Any applicable customs charges are the responsibility of the customer unless otherwise stated at checkout.

Multiple Packages

Depending on product availability and fulfillment location, orders containing multiple items may occasionally arrive in separate packages.

If this happens, you may receive separate tracking numbers for each shipment.

Shipping Delays

While we work hard to fulfill orders within the estimated timeframe, occasional delays may occur during:

• Holidays

• High-volume sales periods

• Severe weather

• Carrier disruptions

• Customs processing

• Product restocks or production periods

We appreciate your patience if your shipment experiences an unexpected delay.

Questions About Your Order

If you have any questions regarding your shipment, tracking information, or order status, please contact our customer support team with your order number and the email address used at checkout.

We’ll be happy to assist you.